[8] After his experience, Osborne committed himself to reforming the American prison system from society's "scrap heap into a human repair shop,"[9] to emphasize rehabilitation rather than punishment.

Gaynes trained as a lawyer and began her legal career as a criminal defense attorney, working at a Buffalo, New York law firm involved in representing people incarcerated at Attica Correctional Facility during the 1971 prison uprising.

Osborne now operates more than 25 programs, including employment, substance abuse treatment, healthy parenting and relationships, and release planning.

In accordance with existing research demonstrating that strong family relationships promote better reentry outcomes and reduce the likelihood of recidivism.

"[16] In 2016, Osborne Association received $1.3 million by the U.S. Department of Health and Human Services for their Working Parents activities, particularly the Responsible Fatherhood program which helps men who were incarcerated create deeper relationships after their release with their children.

Through that program, children are able to visit via a secure video connection to their incarcerated mom or dad from a comfortable, living-room-like space in one of Osborne's community-based offices.