[4] The Pantlind featured one of the largest gold leaf ceilings in the world,[5] with the hotel having a Mediterranean atmosphere that was seen in its classical columns and terra cotta designs.

[4] In 1954, Queen Juliana and Prince Bernhard of Lippe-Biesterfeld of the Netherlands stayed at the hotel, with a "royal luncheon" that included 250 people occurring at the facility.

The tower was constructed following a renovation project of the Amway Grand Plaza Hotel initiated by Rich DeVos.

[4] In the 1970s, the suburbs of Grand Rapids, such as Wyoming, enjoyed a great retail environment with many new developments happening along the 28th Street corridor.

Service during my April stay was small-town cheerful, the room was richly furnished, and dinner in the top-of-the-line Cygnus restaurant stood up to New York or San Francisco standards.Other guests who have stayed at the hotel include political figures and officials such as British Prime Minister Margaret Thatcher, Queen Noor of Jordan and General Norman Schwarzkopf Jr. as well as celebrities such as James Earl Jones, Cher, Joe Montana, Faye Dunaway, and Jerry Seinfeld[4] In 2011, Grand Rapids mayor George Heartwell credited the development of the Amway Grand Hotel with reshaping downtown Grand Rapids.

[4] In 2014, the tower underwent a $14 million renovation that included updating electrical outlets and network connections, as well as giving the room and bathroom designs a more modern look.

Changes include modernizing the function and appearance by making windows lighter colored which will span from floor to ceiling.