Booting a car usually requires the PPA employee to snap on a device, locking the mechanism of the front wheel so that it will not be able to move.

Many of the booting segments feature the favorite team of Steve (better known by his last name, Garfield), a longtime PPA employee and self-professed "gadget geek", and his partner Sherry (who has "the fastest fingers on the Eastern Seaboard", according to her partner) as they travel on their assigned beats to track down vehicles with three tickets or more, all at least six months old, and "boot" them so that their owners cannot drive away until they pay the outstanding fines.

One of the PPA tow truck drivers featured in the series, Martin, died shortly before the show's debut due to heart complications.

In season 6, the show added Staten Island and North Hempstead, New York, and Trenton, New Jersey, to its list of filming locations.

The documentary featured off-screen narration by Daniel Jenkins, as well as all elements of the PPA's operation – ticketing, booting, impounding, towing, adjudication and auctioning.