[2][3] Pepper's ability to recognize emotion is based on detection and analysis of facial expressions and voice tones.

being used as a receptionist at several offices in the UK and is able to identify visitors with the use of facial recognition, send alerts for meeting organisers and arrange for drinks to be made.

[citation needed] The robot has also been used at banks and medical facilities in Japan, using applications created by Seikatsu Kakumei.

[citation needed] In 2017, an international team began research into using Pepper as versatile robot to help look after older people in care homes or sheltered accommodation.

The project CARESSES[22] aimed at developing the world's first culturally-competent robot, received funding worth more than two million Euros, with donors including the European Union and the Japanese government.

[21] On Tuesday 16 October 2018, a Pepper robot mentioned the CARESSES project while giving evidence to the Education Committee of the House of Commons of the United Kingdom Parliament.

[29] The robot's head has four microphones, two HD cameras (in the mouth and forehead), and a 3-D depth sensor (behind the eyes).

[citation needed] In September 2015, a visitor frustrated with his customer experience in Tokyo lashed out against Pepper, damaging the unit.