[5] Due to a lack of police response during the riots, citizen militias formed to patrol the town and set up roadblocks to prevent rioters from entering the area and looters from absconding with stolen goods.

The Phoenix area in Durban, South Africa, has a number of religious establishments, including mosques, temples, and churches.

During the July 2021 riots, Magmore Place and Corngrove Road were illegally blocked off, preventing black people from accessing the area.

This demonstration of segregation caused racial tension and division in the community, with residents of other roads also unable to access public facilities.

Local news is distributed via regional newspapers such as the Rising Sun, the Post and Phoenix Tabloid, Daily News & Mercury, and Sunday times In terms of telecommunications and Internet access, 99% of Phoenix is covered by either wireless internet connection such as fibre optics, 5G, 4G, LTE, UMTS, EDGE, and HSDPA, or has access to a landline/ADSL.

Three main means of public transport are available: privately-owned buses, taxis (including Uber & Taxify), and the rail system .

Phoenix has its own railway station which connects to many towns in the Greater Durban region such as Mount Edgecombe, Verulam, Tongaat (now oThongathi) and Stanger (now KwaDukuza).

The two bus services that contributed to the transport landscape of the area were Mayville Coach Lines and Springfield Safari Tours (SOS).

Apart from the metropolitan and regional routes, Phoenix is also served by JG Champion Drive connecting eastwards to the Cornubia Industrial and Business Estate.

Phoenix also hosts a sizeable developing industrial area with big companies, such as the beverage producer SABMiller.