[1] It is the largest mail-handling company in the country, which additionally provides courier, banking, insurance and logistics services.

The best designed trading post of this type was owned by the Fugger family who at the end of the 15th century established their factories in Kraków.

In later years, its services were used by the king Sigismund I of Poland, the queen Bona Sforza and the vice-chancellor Piotr Tomicki.

Seweryn Boner, in agreements with the Thurn und Taxis family post, tried to establish a regular postal service in Kraków, which was enabled on a small scale, however the enterprise was closed down after his death.

The services of this post, which ran from Kraków to Venice, could also be used by private persons, despite the fact that the costs of its maintenance were borne by the crown.

Provana, however, started a conflict with the Thurn und Taxis family, who controlled postal communications in Austria, Hungary and Italy.

Although the Polish post under the management of a new director created new extensive and proper international connection, the contract with Taxis was terminated after two years due to various intrigues.

Italian Piotr Maffon, a Kraków bourgeois, became a new postmaster, who on 9 January 1564 was granted a special right to run the postal service within a period of five years.

Due to this fact, the contract with Maffon was terminated before the deadline and Sebastiano Montelupi, who was one of the richest Kraków bourgeois, applied for the position of the postmaster.

In 1991 a section providing telecommunication services was separated from the state organizational unit PPTiT, (Telekomunikacja Polska) was created.

On 1 January 2012 the company was reformed with the introduction of a new organizational structure, part of which 62 district branches were transformed into 17 Regions of the Network.

On June 2014 Polish Post launched "ecommerce.poczta-polska.pl" platform – a place comprehensive support for customers conducting business on the Internet.

[10] In February 2024 Sebastian Mikosz was appointed as the Chairman of the Polish Post with the goal of restructuring the company which was in a deep crisis.

The transformation plan assumes, among others, the creation of the IT Shared Services Center and the introduction of modern solutions enabling the optimization and automation of processes.

[19] In September 2010 the Polish Post jointly with the Ministry of Justice, one of its most important clients, launched the pilot project consisting in electronic confirmation of the receipt of registered mail.

[20] At present, the Polish Post has been consistently implementing changes, thanks to which even on negative trends at the traditional postal market, the majority of financial parameters improved.

Polish Post gross financial result in 2011 increased with 154% in comparison with 2010 and reached 159 million PLN.

The Post Office to an insufficient extent implemented restructuring strategic and the total amount spent on it reached 8 million PLN, and the results of implementation were not verified – whole management board relied on reporting assurances from regional branches, therefore many reforms are of illusory nature.

[21][22] The Supreme Chamber of Control emphasized, however, that since 2010 the Company undertook restructuring measures, which allowed creating the profit for 2011 in the amount of 105.8 million PLN.

In July 2011 a new Board was appointed; its main task is the development of the company and the implementation of key restructuring initiatives.

New Management Board of the Company puts the emphasis on the development of parcel and courier services as well as offers of the so-called e-services, combining traditional forms of communication with the use of modern technologies.

The company opts for the development of the parcel market, modern banking and insurance services, logistics, and digital communication.

In October 2013, the Polish Post launched a new tool, thanks to which the clients can buy and print from the Internet the postal stamps or send letters and postcards, which will be delivered in the paper form by the postman.

In 2013, the Polish Post Group managed to improved its financial results (compared to previous year, with the exclusion of human capital development investments) despite lower by 3.4% revenue, which exceeded 6.5 billion PLN.

Until the end of 2012 it availed from the legal benefit of having the reserved area, which gave it the exclusive rights to provide services, receive and deliver parcels weighing up to 50 g. At the same time, until the 24 September 2008 the owners and administrators of buildings had the responsibility to replace letter boxes, which are owned by the Polish Post, with European letter boxes available for all postal operators.