It serves the colonia (neighborhood) of Polanco and it is named after it; the pictogram depicts the clock tower located at the nearby Lincoln Park.

The steps are fully interactive as they include motion sensors that produce key sounds whenever their laser detects movement.

Polanco is a metro station located along Horacio Avenue, in Miguel Hidalgo, Mexico City.

[2] The station serves the affluent colonia (Mexican Spanish for "neighborhood") of Polanco, benefiting visitors of American Park, Uruguay Square and Presidente Masaryk Avenue, one of the most expensive shopping districts in the country.

[7] In collaboration with the National Polytechnic Institute, authorities of the system decorated the staircase that connects the platforms with the next level to look like a piano.

[19] On 16 October 2019, the escalators suddenly stopped, causing four commuters to fall from them, including an 82-year-old man; three of them were taken to a hospital but none of them presented serious injuries.

[22] The explosion occurred during a period when the Mexico City government was alleging that the transport system was in a state of potential sabotage attacks and "atypical incidents" supposedly perpetrated by the opposition to the Fourth Transformation, the political platform of the president Andrés Manuel López Obrador, following the 2023 Mexico City Metro train crash.

[23][24] Guillermo Calderón, director of the Mexico City Metro system, reported that a loosened bolt and a disgorged bolt caused a safety cylinder to break and separate the cars and denied that it was a maintenance problem as the train had been overhauled days before the event.