It is 9 miles 71 chains (15.9 km) down the line from London Liverpool Street and is located between Meridian Water and Brimsdown.

[4] Prior to the completion of electrification in 1969, passenger services between Cheshunt and London Liverpool Street through Ponders End station were normally operated by Class 125 diesel multiple units (which had been purpose-built for the line in 1958).

All services at Ponders End are operated by Greater Anglia using Class 720 EMUs.

The typical off-peak service is two trains per hour in each direction between Hertford East and London Liverpool Street via Tottenham Hale.

[5] On Sundays, southbound services at the station run to and from Stratford instead of London Liverpool Street.