On site facilities include a Customer Service Desk, information and traffic kiosks, and public toilets.

[1] The Hive is an outdoor leisure complex connected to the centre via the multi-storey carpark.

It consists of a number of restaurants including Bon Pan Asian, Nando's.

The facility also includes a nine screen Cineworld multiplex movie theatre.

The centre also contains access to the Hanley Market Hall, which dates back to the 17th century.