Presentity

The term presentity is a combination of two words - "presence" and "entity".

[citation needed] The term presentity is often used to refer to users who post and update their presence information through some kind of presence applications on their devices.

Presentity can also refer to a resource or role such as a conference room or help desk.

[citation needed] A presentity can also refer to a group of users, for example a collection of customer service agents in a call center.

This presentity may be considered available if there is at least one agent ready to accept a call.