Gox CEO Mark Karpelès was named chief technology officer of PIA's parent company, London Trust Media.

[8] On November 18, 2019, Private Internet Access announced that it would be merged into Kape Technologies, which operates three competing VPN services, CyberGhost, ExpressVPN and ZenMate.

[9] Some users objected to the acquisition, as Kape (under its former name, Crossrider) previously developed browser toolbars bundled with potentially unwanted programs.

PIA also received a positive review from Tom's Guide in November 2021, which highlighted the service's kill switch feature, compatibility with torrents, and "no logging" policy.

PCMag praised PIA's server selection, connection limit (10 devices), and app, but noted that the service had not yet undergone a third-party audit.