[1][4][5] During the 2014 Venezuelan Protests, TunnelBear offered free service to users connecting from Venezuela.

[10] Like other public VPN services, TunnelBear has the ability to bypass content blocking in most countries.

TunnelBear was among the first consumer VPNs to conduct and publicly release the results of an independent security audit.

[16] Scott Gilbertson of Wired praised TunnelBear's “cute bear animations”, saying that they make the service more approachable, and described the provider as having security features comparable to the competition and an easy-to-understand privacy policy.

Hodge also raised concerns that Tunnelbear's records could be subpoenaed because they are a Canadian business owned by an American company.