Established in 1994[1] Public Affairs Centre (PAC) conducts action research by using data analytics effectively.

In short, it conducts effective research to provide accurate and judicious recommendations on key policy concerns.

Through the policy engagements and communications activities it effectively unpacks and conveys key action points to relevant stakeholders.

In 1992, Samuel Paul,[2][3] an economist, teacher and management professional, was part of a team that developed a 'report card' on Bangalore's public services.

Anchoring on the twin concepts of measurement and comparison, the report cards generated objective and credible citizen feedback on issues related to the delivery of public services like quality, reliability, corruption and satisfaction.