In 2000, Mark Serwotka was elected General Secretary[3] and held the position until his retirement on 31 January 2024: he was elected unopposed in 2005 (no other candidate received enough valid nominations from PCS branches); he was re-elected in 2009 for a five-year term, and in 2014 was re-elected for a further five years.

Fran Heathcote was elected as the union's first female General Secretary, defeating Marion Lloyd.

[8] PCS is organised into groups that deal with different bargaining units such as Revenue and Customs, Work and Pensions and Law and Justice.

Ultimately, like the banks and building societies, members’ savings are protected against business failure by the Financial Services Compensation Scheme.

[13] Organisations to which PCS is affiliated include Abortion Rights,[14] Amnesty International and the Cuba Solidarity Campaign.