The Punjab Governance Reforms Commission (PGRC) was established on 8 January 2009 and again reconstituted in 2012 by the Government of Punjab, India, under the chairmanship of Parmod Kumar, a social scientist and director of the Institute for Development and Communication in Chandigarh.
The commission's main objective is to improve the welfare of the disadvantaged, marginalized and deprived sections of Punjab and to suggest changes in the processes, procedures, rules, regulations and design of the public services.
Another objective of the commission is to make a paradigm shift away from the colonial era of governance, when "citizens were not trusted by the government, and services were provided as doles or khirat and citizens were treated like Riaia and administration as Mai Baap".
At the recommendation of the PGRC, the state government is creating 2174 Unified Citizen Service Delivery Centres (UCSDCs) in the state to further improve accessibility of services to citizens both in rural and urban areas.
[8] The commission has submitted eight reports to the state government containing detailed recommendations.