Practicing a distinct and internationally accepted approach, utilizing literature reviews and consultations with experts and stakeholders, the PHC has developed MSDS for a wide array of HCEs, ranging from multispecialty, tertiary care hospitals to previously unregulated disciplines of treatment, e.g. homeopathic clinics, matabs, etc.

Designed to conform with high standards of fairness and equity, the PHC's responsive complaints management system ensures due diligence in investigating and deciding on cases of medical negligence, malpractice, administrative failure, harassment and damages to property.

This includes a thorough consideration of all documentary evidence, cross-examination of parties and witnesses, field visits to inspect reported HCEs and expert opinion to warrant the course of treatment rendered.

This involves mobilizing the general public and utilizing district administrations and its own enforcement team to undertake decisive, sustainable and synchronized action against quacks.

The Board of Commissioners is constituted under the PHC Act, 2010 for the general superintendence, direction and management of the Punjab Healthcare Commission.