The agency has played a significant role in providing state transportation services, offering employment opportunities for drivers, conductors, and technicians, thereby contributing to the regional economy.
[5] A lack of regular vehicle replacement further deteriorated fleet conditions, resulting in a substantial number of overaged buses by the late 1990s.
[citation needed] PUNBUS was established as a subsidiary to manage loans for fleet expansion and to modernize the infrastructure.
In 2005-06, PUNBUS secured a ₹40 crore loan from Oriental Bank of Commerce, which enabled the addition of 360 new buses, deployed on routes managed by Punjab Roadways.
[8] Punjab Roadways offers concessional and free travel options to eligible groups, including students, elderly citizens, and individuals with disabilities.