On Platform 2 (Sheerness bound), there is a substantial and historic two-storey building which contains a ticket office on the ground floor; this is staffed on a part-time basis.

[8][9] There was no direct connection with the Sheerness Line and trains for Leysdown departed from the outer face of a newly constructed island platform at Queenborough.

[10][11] An iron footbridge was erected at the southern end of the platforms to facilitate passengers changing between main line and branch services.

[14][15] The imposing two-storey station building has a strong Victorian character with its high-pitched gables and round-headed sash windows.

[14] The building is in a similar style to Lymington Town railway station which dates from the same period, a resemblance which may be explained by the fact that the construction of both the Lymington Branch Line and the S&SR was overseen by John Cass Birkinshaw who was replaced as engineer on the S&SR after the company's directors blamed him for the line's slow construction.