It mainly served small and medium enterprises (SMEs) and business merchants in the Kolhapur-Sangli belt.

[10] In 2016, the bank ran a financial literacy programme called Saksham in collaboration with the CDC to provide education to 25,000 individuals and 300 villages in four districts of Madhya Pradesh.

[14] In 2018, RBL Bank partnered with MoneyTap to launch India's first personal credit line-based app.

[15] In June of the same year, the company announced that it had raised its stake in microlender Swadhaar FinServe to 100 per cent.

The bank counts Barings Private Equity Asia, British International Investment (formerly CDC Group), Multiples Alternate Asset Management, the Asian Development Bank, HDFC Ltd., ICICI Prudential Life Insurance, and Gaja Capital, among others, as its shareholders.

[18] In July 2017, RBL Bank received board approval to raise an additional INR 1680 crore.