[4] As Grand Rapids' major bus transfer point, the station features sixteen bays for city buses.

Most bus transfers are made on the central platform, while access to the BRT and the Indian Trails coaches is from the station building to the west.

An information desk and ticket counter for the Rapid is located inside the station building, along with similar facilities for Indian Trails services.

Central Station is no longer served by Greyhound, which currently operates from a curbside stop adjacent to a Burger King restaurant at 410 Pearl St NW.

The final "line-up", or departure, of the day is delayed until all participating buses have arrived and any transferring passengers have reached their desired vehicle.