[1][2] It is the 37th of Robinsons Land Corporation and the first full service mall in Cagayan Valley.

Robinsons Santiago serves at least 1 million residents which covers towns in the province of Quirino, Nueva Vizcaya and southern Isabela.

An important feature of the mall is the Lingkod Pinoy Center, a cluster of offices operated by government institutions.

The Lingkod Pinoy Center of Robinsons Place Santiago provides services for GSIS, PhilHealth, Pag-Ibig Fund, SSS, PHLPost, TESDA and most notably, a Department of Foreign Affairs passport office which opened in May 2018.

[4] The DFA office accepts applications for new passports as well as renewals.