It is served by the single daily round trip of the Amtrak Ethan Allen Express.

The station has a single low-level side platform, with a short high-level section for accessible level boarding.

[7] The station, which is located near the former Rutland Railroad yard on the western edge of downtown, opened in 1999.

Designed by local firm NBF Architects, the station has walls of red brick that rise from a base of textured gray concrete block.

To celebrate Rutland native Jim Jeffords, who represented Vermont in Congress, city leaders renamed the station the “James M. Jeffords Rail Passenger Welcome Center.”[6] From March 2020 to July 19, 2021, all Amtrak service in Vermont was suspended in response to the COVID-19 pandemic, with the Ethan Allen Express truncated to Albany–Rensselaer station.