[1] Schneider has said that the recession played a role in SIB's successful start, since the company offered a way for other businesses to make up for lost revenue.

These include utilities, waste removal, telecom, uniform and laundry services, treasury and bank fees, and property taxes.

SIB's client base consists of businesses with multiple locations such as grocery, retail and hotel chains, auto dealerships, hospital and medical groups, banks, senior living homes, and manufacturers.

One longstanding company policy mandates that, rather than facing more traditional disciplinary action, any employee who makes a significant mistake must instead buy ice cream for co-workers.

[10] SIB attracted national media attention in 2011 for their policy of awarding retention bonuses in the form of $50,000 lump-sum payments to any employee who remains with the company for at least five years.