It was cited by the Cabinet Office as an example or an organisation where, "since the staff have taken over, back-office costs have halved meaning more money is spent where it matters.
It took over three care homes with 150 staff: Grafton Lodge in Oldbury, Glebefields in Tipton and Greenhaven in Great Bridge in 2011 when they were threatened with closure after Sandwell Metropolitan Borough Council said it could not afford to keep them open.
It provides for eight residents who require a high level of care and round-the-clock support.
It was agreed in January 2015, after a dispute lasting 7 years, that the existing building should be replaced by two new four bedroom bungalows which will be built and run by Sandwell Community Caring Trust.
The Care Quality Commission put it into special measures after they found it made decisions about people's care without involving them and where it had no legal authority to do so – including administering their medicines covertly and using surveillance equipment in breach of the Mental Capacity Act.