Self-service

[5][6] A situation where no payment is made[clarification needed] is self-service, such as airport check-in kiosks and checkout machines.

that mined Wikipedia's history of a pair of banks that merged decades ago as Standard Chartered and, after September 11, rebuilt its personnel department in an innovative way.

"[9] In 1994 it was considered a radical change to propose permitting self-service at the gas pumps, in Japan, and the New York Times reported that "the push .. (came) from Japanese big business ... trying to cut costs.

"[10] Automatic Teller Machines are another example, and their expansion beyond banks have led to signs saying Access To Money, which refers to a company with that name;[11][12] the technology began over half-a-century ago.

Mainframe products such as FOCUS were ported to the PC, and business intelligence (BI) software became more widespread.

[21] Developing a system that contradicts organizational goals will most likely lead to a reduction in sales and customer retention.

It is important to document how the system works, to ensure that if the developing knowledge workers move on others can use it and even attempt to make needed updates.