Service-oriented communications systems allow their services to participate in business processes.
Installed in a separate phone room or wiring closet, operated over a different wiring infrastructure, known only by the telecom manager, these systems ran independently from every other aspect of the business.
Today’s business-savvy chief information officers (CIOs) are exploring ways in which information technology can be better leveraged to improve the efficiency and productivity of the enterprise.
Complex business systems can now work together to deliver solutions in highly customized ways to end users.
As the Internet grew from a forum for sharing information to a marketplace for doing business, a technology matured that allowed computers to transact with each other more easily.