Service Assurance Agent

IP SLA (Internet Protocol Service Level Agreement) is an active computer network measurement technology that was initially developed by Cisco Systems.

IP SLA was previously known as Service Assurance Agent (SAA) or Response Time Reporter (RTR).

IP SLA is used to track network performance like latency, ping response, and jitter, it also helps to provide service quality.

IP SLA is very widely used in service provider networks to generate time-based performance data.

It is also used together with Simple Network Management Protocol (SNMP) and NetFlow, which generate volume-based data.