Services in the catalog are usually very repeatable and have controlled inputs, outputs, and procedures.
Given its digital and virtual implementation, via software, the service catalog acts, at a minimum, as a digital registry and a means for highly distributed enterprises to see, find, invoke, and execute services regardless of where they exist in the world.
This means that people in one part of the world can find and utilize the same services that people in other parts of the world use, eliminating the need to develop and support local services via a federated implementation model.
[2] A large percentage of Categories for services are derived from the areas of an enterprise and the functions it performs, such as Information Technology, Operations, and Fulfillment.
For example, enterprises can track and measure: In addition to the above, a service catalog also helps leadership and management better see and understand correlations of service related work, assets, and resources to the people, organizations, and projects that request them.
The user may return to the site later to check on the status of a request, or to view overall metrics on how well the organization is performing the services it provides.
[3] Users would also see the available different service level options based on latency and reliability.
This presents three benefits: improved capacity planning, particularly if standard components are used; quicker service provisioning; and better buying forecasts which helps to lower costs.