Service delivery framework

The term service delivery framework (SDF) has been used interchangeably with the term service delivery platform (SDP), which is a set of technology components that provide capabilities.

[citation needed] Some vendors of service delivery platforms use the term "service delivery framework" to describe their product offerings.

Many countries need to improve the substantive elements of democracy and its checks and balances to ensure that public goods are delivered according to citizens’ expectations.

Some methodologies for assessing the extent to which service delivery is accountable have been developed.

For instance, the methodology for citizen-led assessment [4] of accountability in service delivery has been developed by the International IDEA.

An illustration of the role of a service delivery framework in the delivery of service.