These activities delineate an operational infrastructure whose efficiency relies upon its ability to allow a communications service provider (CSP) to match the supply of services with demand in an economical way and with consistently high levels of quality and reliability.
Service fulfillment plays a critical role as well in ensuring a "first time right" customer experience.
[1] Customer satisfaction in the telecommunications industry stems from adequate service provisioning, value for money, loyalty and relationship management.
This is being recognized by CSPs as they increasingly look to their suppliers for help in achieving higher levels of automation.
[3] Notable global service fulfillment vendors include Netcracker Technology, Comarch, Cisco, Telcordia (now part of Ericsson), TIBCO, Alcatel-Lucent (now part of Nokia), Amdocs, Oracle, Comptel (now part of Nokia), HP, Tecnotree, Arkipelago and Ericsson.