Most service-intensive supply chains require larger inventories and tighter integration with field service and third parties.
They also must accommodate inconsistent and uncertain demand by establishing more advanced information and product flows.
Moreover, all processes must be coordinated across numerous service locations with large numbers of parts and multiple levels in the supply chain.
Among typical manufacturers, post-sale services (maintenance, repair, and parts) account for less than 20% of revenue.
[1] The main drivers for a company to establish or optimize its service management practices are varied: Generally, service management comprises six different capabilities that companies should consider for optimization: