It was considered as the fourth-busiest commuter rail station in Japan and the world (after Shinjuku, Ikebukuro, and Ōsaka / Umeda).

The Shibuya Hikarie building, also owned by the Tokyu Group, opened in 2012 and contains department store retail, restaurants, and offices.

[citation needed] The Tokyo Metro Ginza Line, originally built and operated by a Tokyu keiretsu company, continues to use platforms on the third floor of the station building.

The Keio Inokashira Line uses platforms on the second floor of the Shibuya Mark City building to the west of the main station complex.

The Tamagawa Exit (玉川口, Tamagawa-guchi) on the west side leads to the Keiō Inokashira Line Shibuya Station platforms.

[3] On 17 November 2008 (16 years ago) (2008-11-17), a mural by Tarō Okamoto, "The Myth of Tomorrow", depicting a human figure being hit by an atomic bomb, was unveiled in its new permanent location at the station, in the connecting passage to the Keio Inokashira Line entrance.

[12] Between 1925 and 1935, the legendary Akita dog named Hachikō waited for his deceased owner, appearing at the station right when his train was due for nine years.

[13] In 1938, the station added platforms for the Tōkyō Rapid Railway, which began through service with the Ginza Line in 1939 and formally merged with it in 1941.

[citation needed] In 1946, the infamous Shibuya incident, a gang fight involving hundreds of people, occurred in front of the station.

[citation needed] Between December 2008 and March 2009, piezoelectric mats were installed at Shibuya Station as a small scale test.

To accommodate for delays, an additional special train service was run between Shinagawa and Shinjuku by way of the Yamanote Freight Line.

Effective the timetable revision on 18 March 2023, through services onto the Sagami Railway commenced courtesy of the Tokyu and Sotetsu Shin-yokohama Line.

JR East is in the process of rebuilding the station, with reconstruction work starting in earnest in fiscal year 2015.

An escalator in the east block of the store was constructed over the river stops a few steps above floor level to make space for machinery underneath without the need for further excavation.

Various parts of the station also feature in the manga/anime television series Jujutsu Kaisen as the setting for what is dubbed the Shibuya Incident.