In 2012, the company expanded to provide service to the University of Maryland, Baltimore (UMB) campus under the name, UM Shuttle.
[4] The following year saw the addition of daytime routes to operations to parking lots and the establishment of Call-A-Ride, which was the original first curb-to-curb service for the transit system.
During the fall of 1978, Shuttle–UM's first facility was built on an off-campus parking lot on Greenhouse Road adjacent to Baltimore Avenue.
Upon 1979, the project that started as a security service expanded to a transit system consisting of 10 routes with over 20 vehicles.
[6] Barri Standish was hired as the first non-student full-time staff member to serve as the General Manager for Shuttle–UM to provide student guidance in transit operations.
[4] Through 1985 and 1988, the Greenhouse facility was expanded to allocate growing operations with administrative offices and maintenance bays.
[5] Shuttle–UM's expansion in 1985 also composed of ridership growing to 1.1 million passengers annually and employing 125 student employees that took the positions of "drivers, dispatchers, maintenance assistance, trainers, and managers.
[7] In 2012, the construction of a brand new facility was completed on Paint Branch Drive within campus adjacent to the XFINITY Center.
President Jay Perman reached an agreement with UMD to answer requests of the UMB community to obtain a shuttle service within campus.
In August 2012, UM Shuttle officially launched and began to transport staff, faculty, and other members of the UMB community with three distinct routes.
The vehicles for these routes are operated in Baltimore but housed in the Paint Branch facility and driven by UMD employees.
Both are housed at the Paint Branch facility; however, customer inquires regarding parking operate out of Regents Drive Garage offices.
Every driving staff member for Shuttle–UM that holds a Commercial Driver's License (CDL) is assigned a unit number, which are uniquely grouped to identify different departments and status'.
These unit numbers are used to eliminate the usage of full names while having radio contact and have an important role in operations for the company.
[5] The Shuttle–UM and Campus Parking Enforcement operations branches of DOTS are overseen by its Senior Associate Director, Armand Scala, who directly reports to Allen.
The full-time driving staff have a set schedule package that they select before every academic semester (Fall, Winter, Spring, and Summer) for UMCP consisting of 40 hours.
Students are given the opportunity to obtain their CDL granted upon that they complete a semester's worth of driving, where upon they have the option of leaving or exploring different departments to work for.
These on-site managers are in charge of coordinating service to all vehicles in the fleet for Shuttle–UM and Campus Parking Enforcement, which both make up DOTS.
Service done to these vehicles include but are not limited to preventative maintenance, DOT inspections, and fixing mechanical problems.
The dispatchers report directly to the shift supervisors upon problems arising before executing decisions that will ensure service being completed.
Dispatch also coordinates all customer service inquires regarding routes, demand response, charter, staff, and campus guests.
On August 25, 2006, the route was discontinued and replaced by the, "113 University Town Center" Route, which would only operate between the University of Maryland College Park Campus and Prince George's Plaza (now Hyattsville Crossing) Metro Station, serving the University Town Center Student Housing Complex, which just opened across the Prince George's Plaza (now Hyattsville Crossing) Metro Station during the previous month.
The Shuttle UM Powder amill Village not only provided brand new Shuttle UM bus service to the Powder Mill Village Apartment Complex on Powder Mill Road (MD 212) in Beltsville, MD, but also replaced the former Shuttle UM "Rhode Island Avenue" route between the Seven Springs Village Apartments and University of Maryland College Park Campus Adele H. Stamp Student Union, which was discontinued in May, 2004.
[23] The Shuttle–UM transit system operates primarily circuit routes that start and end on the UMCP campus.
Scheduled bus service is also available for academic semester breaks from Stamp Student Union to areas outside of Maryland.