[1] Sinemia was the only international movie-ticket subscription service that operated in the UK, Canada, Turkey, and Australia alongside the US.

[6] Sinemia also came under fire for requiring its users to provide photo identification, social security numbers and other personal information, termination of subscriber accounts without apparent cause[7] as well as app errors[8] which many believed were intentionally designed to slow use of the app, and that the company was able to selectively "fix" on a subscriber-by-subscriber basis depending upon how widely and frequently such customers complained on Twitter and other platforms.

The app provided virtual credit card numbers members could use to purchase movie tickets online, however convenience fees charged by services like Atom and Fandango would be charged to the member's credit card separately.

Sinemia's “Rollover” feature allowed users to roll over unused movie ticket credits to the next month.

Despite Sinemia previously calling competitor Moviepass's "Unlimited plan" unsustainable, Sinemia nonetheless introduced its own Unlimited plan in the US, UK, Canada, and Australia in 2018, which claimed to allow users to watch a movie every day with their membership.

[11] Advance Ticket Feature Sinemia developed a feature allowing customers to buy movie tickets online in advance of the show date, however its service fees (above and beyond the monthly cost advertised) became the source of much controversy (see section below).

[18] Photo ID Demands, "Exit Scam" Behavior and Privacy Concerns Beginning late February 2019, customers found themselves unable to use the Sinemia app along with a message that Sinemia needed a copy of a driver's license, passport or other photo ID to "prevent fraud."

Some have noted that Sinemia at the time was acting as an "exit scam" in which they collect private information for sale on the dark web, and quickly cease operations and disappear.

[20] Within 60 days Sinemia announced that they were ceasing US operations, leaving customers exceptionally concerned about the fate of their photo ID, credit card information, and other personal information included date of birth, and in some cases social security numbers.

[25] Publications such as Business Insider noted that they alone had received hundreds of complaints from customers on Sinemia problems, and many other sites reporting the "fraud" claims have dozens or hundreds of comments from irate terminated users, suggesting that the "3%" claim is highly understated.