Their coverage area used to be Irvine, Dreghorn, Troon, and Kilmarnock in the west of Scotland, and Carlisle, Lancaster and Morecambe in the northwest of England, where they served over 40,000 homes.

Smallworld provided broadband, telephone, and digital television services to residential customers from 2001 to 2014, when the company was acquired by Virgin Media.

On 1 February 2003, it was announced that CLS Holdings, owners of WightCable, had acquired a 76% stake in the company for £4.1 million, saving it from closure.

In January 2006, WightCable North was sold by CLS Holdings, at a loss of £2.1 million, to Netfonics.

The company also confirmed they had connected the large village of Dreghorn to their network, increasing their customer base by around 1,200 homes.

Fixed line phone services were available within the Smallworld Fibre network that included features such as caller IDs, call forwarding and voicemail.