Primary use case is customer management and sales automation, although it can also be configured with telephony support.
[1] [2] [3] [4] Additional software components include customer databases, customer interaction tracking, reporting, and workflow automation.
[5] Snapforce CRM can be configured to handle inbound and outbound calling, calls are logged to the prospect or customer record automatically in real time.
[6] [7] In May 2014 the company became the first crm software provider to offer telephony services as a native feature.
[8] Snapforce CRM was recognized as one of ten "Top Players" in the Customer Relationship Management Market Report 2015.