SORTA operates Metro fixed-route buses, bus rapid transit, microtransit, and paratransit services.

SORTA's headquarters are located at the Huntington Building in Cincinnati’s Central Business District.

This stood in contrast to other Ohio transit agencies, such as COTA and GCRTA which are primarily funded by sales tax.

On May 14, 2020, Hamilton County voters passed Issue 7, which switches the source of SORTA funding to a sales tax levy of 0.8 percent.

The levy is projected to generate $130 million a year, which will be split 100/30 between Metro and road infrastructure respectively.

The new transit center, which opened in 2020, features eight boarding bays, each with an architecturally designed shelter and enhanced streetscaping, lighting and amenities.

The Northside project was a partnership with the Federal Transit Administration, the Ohio Department of Transportation, and other local stakeholders.

SORTA Metro operates about 40 major fixed bus routes, as well as a demand-responsive paratransit service.

On January 1, 2024, BCRTA started their own route and brand it as CincyLink[7] that will run from Middletown to Downtown Cincinnati.

Metro fares are available for mobile payment via Transit, an app that has been adopted for such purposes across several cities.

[10] SORTA operates about 350 buses on fixed routes, and about 50 smaller vehicles as part of their 'demand responsive services'.

Vehicles in the fixed route fleet are rated, on average, for a capacity and 65 passengers, both sitting and standing.