Khoros, formerly Spredfast + Lithium, is a global customer engagement software company that provides online community management, social media marketing, social media analytics, digital care, and content management software and services to enterprise brands and agencies.

Khoros is headquartered in Austin, Texas, with offices in San Francisco, Portland, New York City, London, Bangalore, Paris, Sydney, and Hamburg.

The 2012 event was located in Austin, but due to its popularity, Spredfast held additional Smart Social Summits in New York and London in subsequent years.

[2][3] In April 2014, Spredfast acquired Mass Relevance, a social curation company whose technology aggregates and filters tweets to be displayed on broadcast TV.

[citation needed] In late 2008, Lithium completed a detailed analysis of a decade's worth of proprietary data that represents billions of interactions and millions of users across dozens of communities.

In January 2021, Khoros acquired two companies: Topbox, an enterprise customer experience (CX) analytics software maker, and Flow.ai, a conversational AI platform for designing and managing chatbots.