[6]: 20  The main station concourse straddles the tracks of the Northeast Corridor, and contains the ticket booth, a passenger waiting area, and shops.

Below the platform level is an MTA police station, other shops, a Peter Pan office and CT Transit Customer Information Center.

[7] Reverse commute trains during rush hours also operate relatively frequently, at intervals of ten to twenty minutes.

[7] Stamford is the busiest Metro-North Railroad station other than Grand Central Terminal, averaging 15,000 boardings on weekdays in 2018.

Larger companies farther away than a few minutes walk from the station routinely provided shuttle service for their workers.

[9] Due to ridership growth, ConnDOT announced on March 19, 2007 that it would extend more Shore Line East trains to Stamford during peak hours.

[10] To coincide with the extension of this service, Metro-North added another five trains on the New Haven Line to cope with the increases in passenger demand at Stamford.

[10] Shore Line East service to Stamford was suspended indefinitely on March 16, 2020, due to the coronavirus pandemic.

The railroad at that time consisted of two tracks and passed through town on ground level (crossing the streets at grade).

Garage construction was soon halted due to cracks in support beams caused by a contractor omitting components.

[16] A complete renovation of the station in the early 2000s, provided for in the original design of the overhead structure, addressed the problems.

[21] Located over State Street includes a 320-foot (98 m)-long footbridge connecting to the main waiting room plus a ramp to the southbound (Track 5) side platform.