If one of these conditions applies, the transaction should be directed to a suspense account.
For example, sender sends payment from US ACH account to a BB mobile number in Japan.
The customer receives an alert on their mobile to withdraw this money from a BB agent.
Until they withdraw, the remittance stays in a suspense account, earning the financial institute or the BB enabler float/interest on that money.
It can also be used when there is a difference between the debit and credit side of a closing or trial balance, as a holding area until the reason for error is located and corrected.