The platform establishes a direct connection between buyers and sellers, emphasizing that all listed devices must be fully operational to be eligible for sale.

Swappa uses PayPal to handle all financial transactions, utilizing the buyer protection mechanisms provided by the payment service.

[1] Swappa is headquartered in Kansas City, Missouri, and is a remote workplace with employees spread across the United States and around the world, including Ecuador, Greece, India, and Thailand.

[3] The Swappa marketplace allows buyers to find items using the on-site navigation system or the search bar.

After a buyer makes a purchase, they are given access to a private sale page to communicate directly with the seller and Swappa staff.

Devices must have a clean ESN ready for activation, and they cannot have an outstanding financial obligation with a carrier or have any cracked or chipped glass, water damage, or other structural issues.

Swappa requires all cellular-connected devices to be fully functional, ready for activation, and have a clean ESN / IMEI / MEID.

The Warranty Life protection plans include 1 year of coverage and cover issues such as broken screens, water damage, and power surges.

Swappa no longer supports local pickup arrangements as this can void the payment protections offered by PayPal.

However, if both seller and buyer agree and understand the limited protections, local pickup can be arranged on the private sale page.