It is 47 miles 74 chains (77.1 km) down the line from London Victoria and is situated between Sittingbourne and Faversham.

On the London-bound platform, there is a staffed booking office which is open only at certain times, as well as a passenger-operated self-service ticket machine issuing permits to travel.

[1][2] The original two-storey brick built station was demolished in the 1970s and replaced by the prefabricated buildings popular at the time.

A manually operated crossing to allow access to Station Row to the north of the line was finally replaced with automatic gates during the upgrading of signalling in December 2011.

The typical off-peak service in trains per hour is:[4] Additional services including trains to and from London Bridge and London Cannon Street call at the station in the peak hours.