[3] The movie follows the Fletcher family, specifically perfume executive Maya (Caroline Rhea) and her equally busy husband Jack (Barclay Hope).

Jack suggests that Maya hire Owen (David Hasselhoff), a prestigious Christmas consultant, to plan the party in her stead.

He quickly endears himself to the family, helping son David (Darien Provost) overcome a local bully and eldest daughter Anna (Jessica McLeod) get a date with her crush.

Owen even helps the Fletchers' youngest daughter Steffie (Eliza Faria) come out of her shell and stop creating gory and morbid fantasies involving her toys.

On the night of the Christmas party, Maya's stress comes to a head when her children make a point of specially thanking Owen in front of all of the guests and family members.

[9][10] MSN's TV Buzz blog would later remark that The Soup's coverage drew added attention to the movie, as the original ratings were so low that Lifetime initially did not plan to re-show it.