[1][2] Suzanne moves with her children Jules and Noor from The Netherlands to Belgium as she found work in a Belgian biscuit factory.
Noël gets health issues and is no longer able to deliver the Christmas presents over the world so Jules is forced to help him.
Determined to spread “light on the dark times”, Suzanne tries baking her signature colorful cookies but is caught and has to forefeit her job after not getting any calls from Jules.
Suzanne feels ashamed of snapping at her son and talks with her friend who worked at the cookie factory about the family’s grief since her husband’s tragic accident.
The president is so impressed that she orders a large batch of cookies, which were only prepared in time through all the factory workers banding together in the Christmas spirit- even the abusive manager lends a hand!