The idea is to generate a demand for services, and to provide citizens with a platform for getting their grievances redressed in a time bound manner.
The law enables the citizens to demand public services as a right and also includes a provision for penal action against officials failing to provide the services within the stipulated time.
In addition, what was under the Citizens’ Charters, an administrative guarantee has been translated into a legal right, justiciable under the provisions of ORTPS Act.
(1) An eligible person shall make an application to the Designated Officer for obtaining any service under the provisions of this Act.
[2] In order to implement the provisions of the Act, the State Government has enacted The Odisha Right to Public Services Rules, 2012.