The Rapid is the marketing name of the Interurban Transit Partnership, a special district that covers 6 cities in Kent County.

The Rapid operates 23 bus routes, and also provides paratransit and carpool coordination services.

The station, whose main platform incorporates a Teflon fabric roof, was the first LEED-certified transit facility in the United States.

[12][13] The following October, Transdev began to operate The Rapid's paratransit services under contract.

[14] In August 2023, after failed negotiations between Cascade Township and The Rapid, service on Route 29 was cancelled.

[23] While the Silver Line was under construction, The Rapid commissioned a study in 2013 to explore the feasibility of a second BRT line, connecting the downtown Grand Rapids campus of Grand Valley State University with its main campus in Allendale.

[30] It previously had ticket machines and farecard readers on station platforms, before off-board fare collection was discontinued on the line in 2022.

The route serves GVSU's Pew campus in downtown Grand Rapids, the Medical Mile, and the John Ball Zoological Garden.

With 10-minute headways on weekdays during the fall and spring semesters (during the summer, it runs every 15 minutes), the Laker Line is the most frequent route in The Rapid's network; it is also the only route operated using articulated buses, with a fleet of sixteen CNG-powered New Flyer XN60 vehicles.

This means that a specific vehicle will serve multiple routes as part of its scheduled run by that driver.

[34] A temporary route, DASH WORK, was introduced to service commuter lots, running during weekday peak hours only.

The bus is free for GRCC students and employees, and runs Monday through Thursday during the Fall and Winter semesters.

Originating at Central Station, the route includes stops near Kendall College of Art and Design in Grand Rapids, and the Cedar Springs Meijer.

Passengers can pay their fare in cash or by using the system's reloadable Wave smart card.

Proposed Services include a downtown streetcar system, expanded routes to Byron Center and eastern Ottawa County's Georgetown Township and the city of Hudsonville.