[10] With the World Bank since 2010, his work has focused on collaborating directly with governments to develop solutions for better public policies and services.

[23] He became a researcher for the World Bank’s ICT4Gov program[24] and later became a multi-sectoral leader, leading the Digital Engagement Evaluation Team (DEET), which leverages modern methodologies to examine the effects of technology on public participation, government transparency and responsiveness.

[52] In 2012, while a consultant at the World Bank, he was nominated by TechCrunch as one of the 20 Most Innovative People in Democracy, along with former presidents Barack Obama and Toomas Hendrik Ilves, as well as former Google CEO, Eric Schmidt.

[4][5] In 2018 he and his co-authors received the Louis Brownlow Award from the American Society for Public Administration for the article The Effect of Bureaucratic Responsiveness on Citizen Participation.

[56] In 2020 he became a member of the advisory board of the World Citizens’ Assembly, along with other prominent political scientists such as Jane Mansbridge and Terry Bouricius.