In the wake of the sudden shutdown of live events during the COVID-19 pandemic, TicketNetwork rapidly enacted cost-cutting measures in order to ensure the company's continued operation through the crisis.

In 2009 New Jersey's then-Attorney General Anne Milgram filed a lawsuit against several parties, including TicketNetwork, for allegedly selling and advertising tickets before they were available from the venue.

The case was dismissed in August 2010 after Judge Patricia K. Costello ruled that under federal law TicketNetwork was not liable for incorrect information about the availability of tickets because it was not the seller.

[11] TicketNetwork was removed from this program after its then CEO, Don Vaccaro, was arrested in February 2012 following an incident at a local Academy Awards party in Hartford, Connecticut.

According to a police report, he had become intoxicated and groped a woman, then when asked to leave by security for the event, made threats to and shouted racial slurs at the bouncer.

[13] On May 29, 2012, Hartford Superior Court Judge, Jane Alexander, agreed that the charges could be dismissed if Vaccaro completed a two-year accelerated rehabilitation program, a form of probation, imposing conditions such as treatment for substance abuse and abstention from alcohol.