Ticketek operates "outlets" at major shopping centers, some news agencies, pharmacies and other locations.

Some events allow patrons to enter and exit using digital tickets on smart phones through email, passbook/iPhone app or website/sms.

The Federal Court in Sydney penalised Ticketek Pty Ltd $2.5 million for taking advantage of its market power following action by the Australian Competition and Consumer Commission.

Ticketek's system collapsed during the week 1 AFL finals on sale in 2018, angering thousands of fans.

[16] In May 2024, it was revealed that a Ticketek data breach exposed the Dates of birth, Email addresses, Genders, Names, Passwords and Salutations of over 16 million past and current customers.