It is managed by South Western Railway who also operate the only services to stop at the station.

Previously, the station was the terminus of a local service that ran from Totton to Romsey, via a 'horseshoe' shaped route through Southampton Central and Chandler's Ford.

This was changed on 9 December 2007, following the new franchise, to a 'six shaped' route from Salisbury to Romsey via Southampton Central and Chandler's Ford.

All routes connect the station with Southampton and the following destinations:[8] Additional bus services stop in the town centre nearby.

The group works to improve the station environment and run community projects, such as the new mural installed in October 2022.